Glossary

UserTold turns real user interviews into source-linked Evidence and Findings that product teams can triage.

The loop

Study → Interview → Evidence → Finding → Product triage → Delivery → Resolution → Recurrence.

You interview real users inside your product. UserTold preserves source-linked moments as Evidence cards and groups related Evidence into draft Findings for review. The receiving product team decides during product triage whether a reviewed Finding becomes delivery work. Later Evidence can prompt a recurrence review after resolution; resemblance is not proof. Home is the briefing across the whole loop; Studies (and their Intake) set it up.

Terms

Interview

A conversation with a real user, captured inside your product — screen, voice, transcript, and context. The raw material of research. (Browse them under Interviews.)

Evidence — an Evidence card

A source-linked moment showing what a participant said or did. Each card carries its type (struggling moment, desired outcome, …), confidence, source material, and a link back to its interview. (Browse it under Evidence.)

Finding

A synthesis of a potentially meaningful user-experience pattern supported by one or more Evidence cards. A Finding is not automatically a task, feature request, solution, roadmap commitment, or delivery issue. (Browse them under Findings.)

Reviewed Finding

A Finding whose supporting Evidence and synthesis were reviewed. Review does not itself create external work.

Product triage

The receiving team's decision about whether a reviewed Finding becomes delivery work.

Delivery issue

External work accepted or tracked for execution.

Recurrence

Later Evidence that may resemble Evidence behind an earlier Finding. Recurrence is a prompt for review, not proof that the same pattern returned.

Study

The research you're running: goals, script, and intake that decide what gets asked and of whom. A study produces interviews; interviews produce evidence.

Intake

The qualification step that decides who gets interviewed. Intake lives inside its study.

Home

The project briefing: which studies are collecting, what Evidence awaits review, and which Findings or delivery issues need attention. (It opens on "Today in your project".)