Track Resolved Evidence After Shipping
Shipping a fix is not the end of the UserTold.ai loop. The current product model keeps delivery connected to the evidence that justified it: Linear completion resolves the current linked evidence, and future interviews can surface similar evidence for recurrence review.
This is especially important for agentic teams. A coding agent can deliver a change quickly, so the source evidence needs to stay inspectable after handoff without pretending to prove impact.
What UserTold tracks
Track the evidence that justified the work and the linked Linear issue state.
Examples:
| Original pain | After completion |
|---|---|
| Users cannot complete setup because key requirements are unclear | Resolve the linked setup evidence; watch future setup interviews for similar struggling_moment evidence |
| Buyers misunderstand pricing limits | Resolve the linked pricing evidence; watch future plan-selection interviews for similar confusion |
| Users create workarounds for a missing export flow | Resolve the linked workaround evidence; watch future export interviews for similar workarounds |
| Trial users get stuck before first value | Resolve the linked onboarding evidence; watch future activation interviews for related evidence |
The recurrence watch should connect directly to the work item that shipped.
Completion and recurrence
Linear is the delivery source of truth. When the linked Linear issue is completed, UserTold can hide the current evidence by default while keeping it available for review.
The practical workflow:
- Link the original evidence to a work item.
- Push the work item to Linear.
- Complete the Linear issue when the work is done.
- Let UserTold resolve the current linked evidence.
- Review future similar evidence if it resurfaces as possible recurrence.
Example
Before the fix, several activation interviews produce struggling moments around API key setup.
The team ships inline key-scope guidance and a connection test.
When the linked Linear issue is completed, the original API-key setup evidence is resolved and hidden from the active queue by default. If future interviews produce similar setup evidence, UserTold can resurface it for recurrence review.
What a good recurrence review keeps visible
- the original work item and linked Linear issue
- the source interviews and quotes
- the new similar evidence
- confidence for why the new evidence appears related
- enough interview context for a human to decide what to do next
Do not treat recurrence as attribution. Similar future evidence is a review cue, not proof that a shipped fix failed.
How UserTold supports completion
UserTold work items retain their linked evidence. Linear completion can mark the current evidence resolved, and new interviews can still be watched for similar evidence.
This creates a healthy product loop:
interview -> evidence -> work item -> Linear issue -> resolved evidence -> recurrence watch
Qualified next step
Use this flow when a work item exists because of repeated user pain and the delivery team works in Linear. Start from from interviews to issues if you have not created the work item yet, then keep future research interviews running so recurrence can be reviewed.