AI-assisted follow-ups
Follow an answer with a relevant question using your research goal and interviewer instructions. Explore an expectation, a workaround, or a recent decision without scripting every branch.
Explore AI-assisted follow-upsThe UserTold feature tour
From the first question to the shipped fix.
AI-assisted interviews, recordings you can revisit, and evidence you can inspect. Keep what users said and did connected to the work you choose to build.
01 / Listen in context
Ask the next useful question.
Talk with people while the experience is still fresh. Give the interviewer a research goal, then let the conversation follow what the participant actually says and does.
“I went back to account settings. That’s where I expected to find the plan.”
“What made account settings feel like the right place to look?”
Your research goal guides the conversation. The participant’s answer gives the next question its context.
Observe, then debrief
Let a participant work through a task in silence. Enable pre-debrief analysis for the next Talk step to ask about recent speech, behavior, and page changes.
Explore Observe, then debriefA flow you can shape
Combine Talk, silent Observe, and scripted Speak steps. Set the goal, instructions, and pacing for the interview you need to run.
Explore A flow you can shapeProduct context for the interviewer
Add product facts and terminology. When more detail is needed, connect an existing read-only knowledge endpoint and enable it for the relevant Talk steps.
Explore Product context for the interviewer02 / Return to the source
See the moment. Hear the explanation.
A Finding should take you back to something you can inspect. Review the recording alongside the transcript and the product events that give the conversation context.
The participant opens account settings, returns to the previous page, then opens account settings again.
“I didn’t know the plan belonged to the workspace.”
Account and workspace ownership may be unclear. Review the recording and other interviews before deciding where plan controls should live.
Recorded screen review
Replay the participant’s shared screen alongside their voice. Screen capture is available in supported desktop browsers when the participant grants permission.
Explore Recorded screen reviewTranscript and timeline
Move between speech, navigation, interactions, and evidence moments. Seek into playback to understand what happened before and after a quote.
Explore Transcript and timelineEvidence forensics
Inspect direct quotes, observed facts, behavioral reconstruction, and the claim they support. Page context, preceding actions, and timestamps keep the reasoning connected to its source.
Explore Evidence forensicsVisible uncertainty
Review confidence, evidence grade, and transcript uncertainty where available. Capture limitations remain visible so missing material does not quietly become a complete story.
Explore Visible uncertainty03 / Reach the right moment
One installation. Different research questions.
Run focused Studies across the same product. Control the invitation and placement so people encounter the right interview in the right context.
Goals and reusable scripts
Start from practical interview scripts for onboarding, pricing, switching, or feature validation. Adapt the research goal and flow to your product.
Explore Goals and reusable scriptsPage and language targeting
Use Study visibility to choose where an interview appears and which widget language it matches. Run multiple Studies with one Project snippet.
Explore Page and language targetingInvitations and direct links
Configure the in-product launcher or share a direct interview link through your own channels. Invite a participant back for a new interview when you need to follow up later.
Explore Invitations and direct linksParticipant intake and consent
Ask eligibility questions before the interview and present recording disclosures before capture starts. Participants choose whether to begin and grant device permissions.
Explore Participant intake and consentA localized interview widget
Present the participant experience in English, German, Spanish, French, Japanese, Russian, or Simplified Chinese. Select the widget language for your audience.
Explore A localized interview widget04 / Make the work traceable
Carry the evidence into the fix.
Bring related moments together, review what they support, and send a clear product problem to the team that can act on it.
Source-linked Findings
Group related Evidence into a Finding. Refine the problem and its supporting context, check conflicting evidence, and review the sources before deciding it is ready.
Explore Source-linked FindingsLinear and GitHub handoff
Explicitly send a reviewed Finding to Linear product intake or GitHub delivery. Keep the user context and linked Evidence attached to the work.
Explore Linear and GitHub handoffResolution and recurrence review
Linear completion resolves the linked Evidence. Review later similar Evidence for possible recurrence. GitHub delivery currently provides the handoff without completion synchronization.
Explore Resolution and recurrence review05 / Connect your tools
Research that people and agents can use.
Use the dashboard for hands-on review, or connect the same research workflow to an agent and your existing development tools.
MCP, CLI, and API
Set up Projects, operate Studies, inspect interview sources, and work with Findings through documented interfaces. Agents can request focused source windows instead of guessing from a summary.
Explore MCP, CLI, and APITranscript import and artifact access
Import an existing transcript through the API. Access available interview artifacts such as audio, screen recordings, transcripts, and captions for further review.
Explore Transcript import and artifact accessInstallation verification
Install the Project snippet, verify that the widget can load, and test a complete interview before inviting participants.
Explore Installation verificationManaged AI or your own key
Choose managed AI or bring your own OpenAI key. Usage-based pricing keeps the cost connected to recorded interview time.
Explore Managed AI or your own keySee it come together
One research question.
A complete path to delivery.
Watch the interview, evidence review, and Finding handoff in a 46-second walkthrough.