Terms of Service

Last updated: February 2026

These terms govern your use of UserTold.ai ("the Service") operated at app.usertold.ai.

By creating an account, you agree to these terms.

At a Glance

  • Platform fee is $1 per completed interview
  • BYOK provider costs are billed by your provider account
  • You retain ownership of session, signal, and task data
  • You are responsible for participant consent and lawful use
  • Data is used only to run and improve the Service for you (interviews, evidence extraction, tasks, and integrations)

Account

  • You must provide accurate information when creating an account
  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to use the Service
  • One person or legal entity per account

BYOK (Bring Your Own Key)

UserTold.ai uses a Bring Your Own Key model for AI providers:

  • You provide your own API keys (OpenAI)
  • You are responsible for your API key usage and costs with those providers
  • We are not liable for charges incurred on your provider accounts
  • We encrypt your keys at rest and use them only to deliver the Service
  • You can delete your keys at any time from Project Settings

AI inference costs are billed separately by your provider. UserTold.ai charges a platform fee ($1 per interview) independent of AI costs.

Platform Fees

  • $1 per interview — platform fee charged when a session is completed and processed
  • Prepaid credits — purchase credit packs starting at $10 (10 credits). Credits are deducted per completed interview.
  • Payments are processed through Polar.sh
  • All fees are non-refundable once an interview session has been completed
  • Credit purchases are non-refundable

Your Data

  • You own all data you create through the Service (sessions, signals, tasks, recordings, transcripts)
  • We do not claim any intellectual property rights over your content
  • We do not use your data to train AI models for other customers or generalized model datasets
  • We use your data to improve our own interview capture/processing pipeline and prompt logic in aggregate, under role-based access controls and internal protections
  • You can continue using the Service with your data without risk of it being repurposed for model-training products
  • You can export or delete your data at any time
  • See our Privacy Policy for details on data handling

Data Use and AI Model Terms

  • By default, we use Customer Data only to deliver the Service:
    • Conduct interviews using your BYOK configuration
    • Extract and organize signals and evidence
    • Generate tasks and recommendations
    • Power your connected automations and project workflows
  • We do not use interview materials, recordings, transcripts, signals, or related feedback to train internal or third-party AI models for general-purpose use.
  • We do use aggregated, de-identified processing and model-ops telemetry to improve platform algorithms, scoring, and prompts.
  • For enterprise-specific model training terms, custom processing terms, or any exception to the default no-model-training policy, contact support@usertold.ai.

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the Service
  • Upload malicious content through the widget or API
  • Exceed rate limits or abuse the API
  • Resell or redistribute the Service without permission

When conducting interviews through UserTold.ai:

  • You are responsible for obtaining appropriate consent from interview participants
  • The screener includes a consent mechanism — you must configure appropriate consent text
  • You must comply with applicable privacy laws (GDPR, CCPA, etc.) for your participants
  • Audio and screen recording must be disclosed to participants

GitHub Integration

When you connect a GitHub repository:

  • UserTold.ai creates issues on your behalf with user evidence from interviews
  • Issues are labeled and linked to internal tasks for tracking
  • You can disconnect the integration at any time

Availability

  • We aim for high availability but do not guarantee specific uptime
  • The Service runs on Cloudflare Workers infrastructure
  • We may perform maintenance with reasonable notice
  • We are not liable for interruptions caused by third-party providers

Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranty
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the 12 months preceding the claim

Termination

  • You can close your account at any time by contacting support@usertold.ai
  • We may suspend or terminate accounts that violate these terms
  • Upon termination, your data will be deleted after a 30-day grace period

Changes

We may update these terms. Material changes will be communicated via email at least 30 days before taking effect. Continued use after changes constitutes acceptance.

Contact

Questions about these terms or custom enterprise terms? Email us at support@usertold.ai.